COOKIE POLICY

Premier Service Medical Investments (Pvt) Ltd (PSMI) Last Updated: June 19, 2026

1. Introduction

This Cookie Policy explains how Premier Service Medical Investments (Pvt) Ltd (PSMI) uses cookies and similar tracking technologies on our website (psmi.co.zw). This policy should be read in conjunction with our corporate Privacy Notice, which details how we collect, process, and safeguard personal information more broadly in accordance with Zimbabwe’s Cyber and Data Protection Act [Chapter 12:05] (CDPA) and the regulatory directives of the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).

By continuing to browse this website, you agree to the use of cookies as described in this policy, subject to the choices you make through our cookie consent banner.

2. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are used to ensure the platform functions correctly, remember your preferences, and provide us with anonymized, aggregated insights into user behavior so we can continuously improve our digital services.

3. How We Use Cookies

We utilize cookies on this website to:

  • Ensure secure, stable, and reliable website performance.
  • Analyze how visitors interact with the site so we can diagnose and resolve technical errors.
  • Measure overall visitor traffic and popular content trends to optimize our healthcare service delivery planning (including our clinics, hospitals, and community outreach programs).
  • Retain your basic user preferences during and between visits.

PSMI does not use cookies to collect personally identifiable data for commercial gain, nor do we sell user data to third parties.

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the core technical operations of the website, enabling secure user browsing, page navigation, and basic site security features. Because the website cannot function correctly without them, these cookies cannot be disabled in our system.

4.2 Performance & Analytics Cookies

We utilize analytics platforms to monitor aggregated visitor interactions (e.g., page views, length of stay, and navigation paths). This data allows us to evaluate the efficacy of our content across our diverse healthcare service lines, including: Clinics, Hospitals, Renal, Radiology, Pharmacy, Rehabilitation, Optometry, Laboratory, Dental, Ambulance/EMRAS, and the EMRAS Training Academy. These cookies are strictly deactivated by default and will only be deployed if you grant explicit permission via our consent banner.

4.3 Functionality Cookies

These cookies allow our website to remember localized choices you make (such as a preferred healthcare facility selection, appointment parameters, or service filters) to deliver an enhanced, personalized experience upon your return.

4.4 Third-Party Cookies

Certain pages on our platform feature embedded content from external providers—such as integrated social media sharing elements, our digital appointment booking modules, or our dedicated feedback survey provider. These third-party platforms may deploy their own independent tracking cookies, which are strictly governed by their respective corporate privacy and cookie policies.

5. Managing Your Cookie Preferences

Upon your first visit to our website, an interactive cookie consent banner will present you with the options to:

  • Accept All: Authorizes the deployment of all essential and non-essential cookies.
  • Reject Non-Essential: Restricts cookie deployment exclusively to strictly necessary operational cookies (analytics and functionality cookies will remain disabled).
  • Manage Preferences: Customizes which categories of cookies you choose to authorize.

Furthermore, you can manage, block, or clear cookies globally through your web browser’s native security settings. Please note that disabling functionality cookies may restrict your access to certain interactive features on our site.

6. Data Retention: How Long Do Cookies Last?

  • Session Cookies: These are temporary files that expire and are automatically deleted the moment you close your web browser.
  • Persistent Cookies: These remain stored on your device for a pre-determined duration or until they are manually purged via your browser settings.

7. Amendments to This Cookie Policy

PSMI reserves the right to update this Cookie Policy periodically to maintain compliance with evolving technological standards, operational frameworks, and legislative updates under the CDPA. Any amendments will be marked by an updated “Last Updated” date displayed at the top of this document.